Shipping Policy
Framed prints and canvases are light but unforgiving — a bent corner ruins a piece that survived the whole journey otherwise. Here is exactly how Olivar Emporium packs, ships and charges, with the same numbers your checkout uses.
Dispatch point
Every order is packed and sent from Jaipur, Rajasthan. We sell online only and deliver within India; there is no gallery or counter to collect from.
Order cut-off and packing
Orders confirmed before 3:00 PM IST on a working day go into packing the same day, and handling takes 1 business day — we hold very little stock back, so most orders leave quickly. Prints ship flat between rigid boards rather than rolled, corners get edge protectors, and glass-fronted frames are double-boxed with a fragile marking on the outer carton. We ship Monday to Saturday.
Transit times
| Destination | Typical transit |
|---|---|
| Metro PIN codes | 2–4 working days |
| Rest of India | 4–7 working days |
| Total including handling | 3–8 business days |
We move parcels through Delhivery and DTDC. Remote PIN codes, hill routes and festival-season backlogs can add a day or two.
Charges
Free shipping on orders of ₹1,999 and above; a flat ₹69 applies below that. That is one charge per order, shown on the cart page before you pay — not per print, and with no packing or fragile-handling surcharge added later.
Payment at delivery
Pay by UPI in advance, or choose Cash on Delivery and settle with the courier. COD covers most serviceable PIN codes; a few remote areas are prepaid-only and checkout will say so for your address.
Tracking
You get a tracking link by email and SMS as soon as the parcel is scanned in. If it stops updating for more than 48 hours, send us the order number and we will raise it with the carrier.
On arrival
Please open the parcel on camera. A crushed corner or cracked glass is almost always visible the moment the outer box comes off, and a short unboxing video is all we need to replace the piece free of charge — the detail is on our Refund & Returns page, which asks for that clip within 48 hours of delivery. If the outer carton arrives visibly damaged, note it on the courier’s sheet before signing. Questions on any of this go to boutique@olivaremporium.shop.