Cancellation Policy

Changed your mind before the parcel leaves us? That costs nothing and takes one email.

Free until dispatch

Any order can be cancelled at no charge before it is dispatched. Our handling time is 1 business day, so the window is short — send the request the same day where you can. We charge no cancellation fee, no processing fee and no restocking fee, and nothing is deducted from what comes back to you.

Getting your money back

Prepaid orders are refunded in full to the source of payment. UPI goes back to the same UPI account or its linked bank account, and lands within 5–7 working days, following Reserve Bank of India timelines for online refunds. Cash on Delivery orders cancelled before delivery are settled by bank transfer if anything was paid — and where nothing has been paid, there is simply nothing to refund.

After dispatch

Once the parcel has a tracking number we cannot recall it. You can refuse delivery when the courier arrives, or accept it and open a return within the 10 days window under our Refund & Returns Policy.

Changing an order

Wrong address, wrong quantity, wrong size? Tell us before dispatch and we will amend it where we can. Address changes depend on the new PIN code being serviceable, and any price difference is confirmed by email before we take or return anything.

If we cancel

Occasionally we cancel an order ourselves — a print sells out, a price publishes wrongly, or a payment fails verification. We email you the reason and refund 100% of anything paid on the same timeline above. We never substitute a different print for the one you ordered without asking first.

Sending the request

Email boutique@olivaremporium.shop from the address you ordered with, quoting the order number, and we will confirm in writing. Requests are handled during Monday – Saturday, 10:00 AM – 7:00 PM IST. Closed on Sundays and public holidays.