Refund & Returns Policy

Art is bought on a screen and lived with on a wall, and the two do not always agree. If a piece is not right in the room, you have 10 days from delivery to send it back.

Eligible returns

To come back to us a piece needs to be unused, in its original packaging with the tags still attached, and accompanied by the invoice. Keep the rigid boards and corner protectors the print arrived in — they are the only thing that will get it back to us intact, and a print returned loose in a soft envelope rarely survives.

Not eligible

  • Pieces that have been mounted, hung, trimmed or removed from a frame.
  • Personalised or custom-sized prints made to your specification.
  • Clearance and final-sale items, marked as such on the product page.
  • Gift cards.
  • Anything returned without its original packaging.

These exclusions do not apply when the fault is ours.

Broken glass, bent corners, wrong print

If your order arrives damaged, defective, incorrect or with a piece missing, film yourself opening the parcel and send us the clip within 48 hours of delivery. Cracked glass and creased corners are settled on that video alone — we do not ask you to post a broken frame back. We replace the piece or refund you in full, and we carry the shipping cost either way.

Refund timing

Once a returned piece is back and checked, approved refunds are released within 6 business days. UPI payments go back to the originating account; Cash on Delivery orders are refunded by bank transfer to details you send us. You get an email with the reference as soon as it leaves our end.

Where your order shipped free at ₹1,999 or above, there is no delivery charge to return. Where the flat ₹69 was paid, we refund it too if the return is our fault.

Exchanges

Prefer a different size or a different print rather than your money back? Say so when you write in and we will swap it, subject to stock, with any price difference settled either way before we dispatch the replacement.

How to start

Write to boutique@olivaremporium.shop with your order number and what went wrong — plus the unboxing video if it arrived damaged. We reply in about a working day and arrange the collection or the replacement from there.